Senior Revenue Operations Manager
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Job Description
Senior Revenue Operations Manager for Kit's email-first operating system supporting creators. Establish systems and processes to drive predictable revenue growth as we scale from $50 to $100M ARR.
Responsibilities:
- You're a systems thinker who thrives on bringing order to complexity.
- Data is your north star, but you know how to translate insights into action.
- You combine analytical rigor with practical execution and cross-functional influence.
- You partner closely with Sales, Marketing, Finance, and Customer Success to shape both the "what" and the "how."
- You thrive in ambiguity, take ownership, and elevate the teams around you.
- You will be Kit's first dedicated Revenue Operations hire, establishing the foundation for how we operate as we scale.
- You'll report to Dave Altarescu, Chief Revenue Officer, working as his strategic partner in driving operational excellence across our revenue functions.
- You'll collaborate with our Sales & Migrations team (5 people), Marketing team (9 people), and Creator Growth and Deliverability team (11 people), as well as Product, CX, Kit Ads, Finance, and Data teams.
- Establish yourself as the go-to expert for revenue analytics across the Growth Org, using Hubspot as the centralized hub for tracking the customer funnel.
- Work with the Marketing, Business Development and Sales teams to establish playbooks and optimize lead generation, routing, and attribution between PLG and sales-led motions.
- Work with the Sales and Migration team to build sales dashboards that create momentum and support productivity.
- Enable Creator Growth Managers to track and influence expansion opportunities, both through Creator Pro upsell and leveraging subscriber-tier thresholds.
- Drive adoption of new workflows across teams.
- Build trusted partnerships with revenue leaders.
- Present insights and recommendations that influence strategic decisions about our go-to-market approach.
Requirements:
- Deep expertise with HubSpot, including administration, customization, workflow automation, and optimization across Sales Hub, Marketing Hub, and Service Hub
- Strong proficiency with data analysis and visualization tools such as Excel/Google Sheets, Omni, or similar BI platforms
- Experience with revenue tech stack tools such as Gong (conversation intelligence), Intercom (customer communication), and other sales/marketing platforms
- Understanding of revenue metrics and operations fundamentals — from lead scoring and qualification to pipeline velocity to customer acquisition cost to expansion revenue
- Ability to translate complex data into clear insights and actionable recommendations, with strong business acumen to understand how operational decisions impact revenue outcomes
- Clear and concise communication skills, able to explain technical concepts to non-technical stakeholders and drive alignment across diverse teams
- Managing and optimizing HubSpot at scale, including data hygiene, workflow automation, integration management, and custom reporting
- Building dashboards and reports that enable data-driven decision-making for sales, marketing, and leadership teams
- Working in environments with both product-led growth and sales-led growth motions, understanding the operational nuances of each
- Leading cross-functional projects that improved operational efficiency, data accuracy, or revenue predictability
- Working in high-growth SaaS or subscription businesses where you've had to build or scale revenue operations processes
- Championing solutions that demonstrated measurable impact on revenue metrics or operational efficiency
- High agency and ability to work independently while collaborating effectively with stakeholders across the organization
- Systems thinking mindset — you naturally see how pieces connect and can architect solutions that scale
- Strong interest in AI and eagerness to experiment with tools that make revenue operations more efficient and effective
- Comfort with ambiguity and the ability to bring structure to undefined problems — you're building something new here
- Detail-oriented with a commitment to data accuracy, while maintaining perspective on the big picture
- Embraces learning with growth mindset and demonstrated ability to master new tools and processes quickly
Benefits:
- Profit Sharing
- Kit equity
- 401k with a 5% match
- We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Gender affirming benefits
- Childcare benefit up to $3,000 annually
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. *Essential support services remain available, with teams coordinating to ensure coverage during this period*
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
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