Senior Sales Operations Specialist
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Job Description
Sales Operations Specialist managing orders, escalations, and customer communication for Topcon Healthcare's sales team. Collaborating cross-functionally to maximize sales revenue and ensure customer satisfaction.
Responsibilities:
- Support the sales team in quoting orders for customers
- Manage complex orders, escalations, and exceptions
- May also oversee high-value or strategic accounts
- Handle sales and service escalations with professionalism and a customer-oriented mindset
- Collect and verify payment details on new orders
- Identify and resolve order-related issues such as pricing discrepancies and shipping delays
- Maintain and manage all projects and high priority orders for our largest national corporate accounts
- Communicate with customers to answer their questions and ensure they are kept up to date on their order status
- Collaborate with operations to ensure customer orders are fulfilled according to accurate customer specifications
- Coordinate with the scheduling team to meet customers’ expectations on installation and training dates
- Work alongside finance to fix errors that may require credits or new order entries
- Strategic account project management
- Generate and analyze order reports and backlog reports
- Works independently with minimal oversight
- Acts as a key point of contact between departments (Sales, Finance, Purchasing, Operations)
- Resolves most issues independently and provides guidance to team members
- Required to travel to all major tradeshows
Requirements:
- 4+ years of experience in sales operations, operations management, or business development
- Bachelor’s degree in business administration or related field a plus
- Experience with SAP and/or Salesforce a plus
- Previous experience working in the healthcare industry and with medical devices will earn you extra bonus points!
- Excellent interpersonal and communication skills
- Strong analytical and problem-solving skills
- Enjoys working as a part of a team and excels in collaboration
- Ability to multitask and prioritize projects
Benefits:
- medical
- dental
- vision
- life insurance
- disability insurance
- tax saving spending accounts
- 401(k) plan with employer match
- tuition reimbursement
- paid company holidays
- paid personal time off
- paid sick time
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