Senior ServiceNow Developer
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Job Description
Senior ServiceNow Developer supporting IT transformation for federal clients. Building ITSM solutions and mentoring junior developers within a collaborative environment.
Responsibilities:
- Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
- Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
- Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
- Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
- Support delivery end-to-end: requirements → build → test → deploy → optimize.
- Ensure stability, performance, and secure configurations in regulated environments.
- Mentor junior developers and contribute to best practices.
Requirements:
- 5+ years ServiceNow development experience
- Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
- Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
- Proficiency in JavaScript and REST/SOAP API integrations
- Experience delivering in Agile/Scrum
- Strong consulting mindset and stakeholder communication
- ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)
- NICE TO HAVE QUALIFICATIONS: Experience supporting federal clients or regulated environments
Benefits:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
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