Senior Vice President, Care Delivery
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Job Description
Senior Vice President overseeing care delivery operations for Wheel, enhancing virtual healthcare services. Collaborating with leadership across teams to optimize healthcare delivery and client satisfaction in a remote capacity.
Responsibilities:
- Ensure that the Care Delivery team has detailed execution plans that support company goals
- Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes
- Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals
- Manage the team’s performance and evolve organization accordingly
- Oversee detailed demand forecasting and clinical supply model
- Drive Care Delivery execution to meet or exceed all contractual SLAs with clients
- Collaborate with Customer Success to ensure high client satisfaction and NPS
- Develop and monitor real-time dashboards for tracking delivery and marketplace performance
- Manage to strict adherence to 50-state telehealth requirements and regulations
- Experience in leveraging AI to optimize Care Delivery processes for efficiency
- Assess monthly, quarterly and annual performance to define new strategies in operational performance metrics
- Partner with R&D to define and scope product-driven optimization for Wheel’s operations
Requirements:
- 10-12+ years of Care Delivery / Operations experience
- Leader with an ownership mindset and accountability for outcomes
- You are a builder: You are hands on and a user of AI to build efficient workflows
- Analytical problem-solver who drives data-driven decisions
- Experienced team manager with a minimum of 8-10 yrs of managerial experience in scaling and building effective teams
- Expert at optimizing complex operations and intellectually curious about applying AI to drive efficiencies
- Demonstrated expertise in data and modeling including SQL and Excel
- Experience in workforce planning and demand / capacity modeling
Benefits:
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
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