Service Enablement Manager
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Job Description
Service Enablement Manager collaborating with the CCO to design and execute client service enablement initiatives. Focus on creating scalable programs and improving client experience across the organization.
Responsibilities:
- Serve as strategic partner and right-hand to the CCO
- Translate executive priorities into scalable enablement and CX programs
- Centralize cross functional requests and initiatives for prioritization and execution
- Own the enablement and CX service roadmap across all products and services
- Identify and prioritize high-impact enablement and CX initiatives
- Design repeatable frameworks that scale across business units
- Create and maintain internal service overviews, playbooks, and best practices
- Organize Monthly Executive Inform
- Facilitate preparation and action items for other cross functional meetings
- Design and oversee CSAT/NPS and client feedback programs
- Surface insights to improve retention, expansion, and delivery consistency
Requirements:
- Experience in services-led technology, consulting, or SaaS environments
- Background in service enablement, CX strategy, product management, product marketing, or program leadership
- Strong ability to distill complexity into clear, actionable guidance
- Comfortable building programs in ambiguous, fast-growing organizations
- Proven influence without formal authority.
Benefits:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
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