Service Mac Engineer
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Job Description
Service Mac Engineer responsible for resolving complex system issues and maintaining user support at FAI. Skilled in troubleshooting desktops and managing customer accounts.
Responsibilities:
- Responsible for identifying and resolving complex issues reported by users, system requests and handle high priority tickets.
- Maintain user and system up-time through effective remote problem solving.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Configure hardware/software to customer specifications.
- Evaluate new product versions and recommend upgrade schedules.
- Set up and troubleshoot domains, user accounts and software accounts.
Requirements:
- Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
- Professional work experience of 2 to 3 years.
- Experience with remote access systems.
- Knowledge of troubleshooting desktops/laptops and basic understanding for networks.
- Ability to manage multiple customer accounts at any given time.
- Technical Skills: Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications.
- Knowledge of using any ticketing tool such as service first.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Professional development
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