ServiceNow Application Developer – Integrations
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Job Description
ServiceNow Application Developer specializing in integrations for iTech AG to support Software Asset Management and IT Operations Management. Collaborating with various teams to ensure reliable data exchange and compliance.
Responsibilities:
- Design, develop, and maintain ServiceNow integrations using IntegrationHub, REST/SOAP APIs, JDBC, MID Server, and file-based data exchanges.
- Implement and support integrations with discovery and inventory systems (e.g., SCCM, ServiceNow Discovery, cloud platforms, and legacy data sources).
- Develop and maintain Import Sets and Transform Maps to ensure accurate, normalized, and reconciled data ingestion.
- Configure and customize business rules, scripts, and integration logic to support SAM, HAM, ITOM, and CMDB data flows.
- Ensure integrations align with the Common Service Data Model (CSDM) and support CMDB data quality, relationship mapping, and reconciliation.
- Implement error handling, logging, monitoring, and retry mechanisms to ensure integration reliability and traceability.
- Support data validation, reconciliation, and quality assurance processes related to integrated data.
- Participate in functional, integration, and user acceptance testing (UAT), including defect resolution and performance tuning.
- Develop and maintain technical integration documentation, including data mappings, interface control documents (ICDs), and operational runbooks.
- Support deployment, cutover, and post-go-live integration stabilization, including troubleshooting and optimization.
- Collaborate with security, infrastructure, and application teams to ensure integrations comply with DOE cybersecurity and data protection requirements.
Requirements:
- 4–7 years of overall application development experience, with 3+ years of hands-on ServiceNow development experience.
- Demonstrated experience building and supporting ServiceNow integrations in an enterprise environment.
- Strong proficiency with:
- JavaScript (ServiceNow scripting)
- REST and SOAP APIs
- IntegrationHub and Flow Designer
- MID Server configuration and troubleshooting
- Import Sets and Transform Maps
- Experience integrating ServiceNow with CMDB, SAM, HAM, and ITOM data sources.
- Experience working in regulated or government environments (DOE, federal, or equivalent) preferred.
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