ServiceNow Change Manager
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Job Description
ServiceNow Change Manager overseeing enterprise-wide IT change processes ensuring compliance and stability. Requires strong analytical skills and ITIL knowledge with 6-10 years in IT Services.
Responsibilities:
- Governing and managing enterprise-wide IT change processes
- Ensure service stability, regulatory compliance, and minimal business disruption
- Develop, implement, and maintain enterprise-wide change management policies and procedures
- Manage the lifecycle of all IT changes
- Evaluate change requests for risk, impact, and readiness
- Partner with IT, business units, and compliance teams
- Prepare reports and dashboards on change activity
- Drive continual improvement by promoting proactive change management
Requirements:
- 6-10 years of experience in IT Services
- Strong analytical skills with the ability to assess risk and make data-driven decisions
- Understanding of financial services compliance and cybersecurity principles
- ITIL Foundation or ITIL Practitioner Certification preferred
- PMP, Prosci Change Management, or COBIT Certification preferred
- Relevant cloud or technical certifications (AWS, Azure, etc.)
Benefits:
- Professional development opportunities
- Remote work options
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