ServiceNow Problem Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Problem Manager overseeing enterprise problem management lifecycle. Leading cross-functional teams and ensuring proactive issue resolutions.
Responsibilities:
- Lead the Problem Management process from identification through resolution and closure
- Facilitate Root Cause Analysis (RCA) sessions for Major (P1/P2) incidents and recurring issues
- Coordinate and track Corrective and Preventive Actions (CAPAs) to completion
- Maintain and update the Known Error Database (KEDB)
- Work cross-functionally with Development, Change Management, Automation, and Risk teams
- Develop metrics and performance reports
Requirements:
- 6-10 years of experience
- Experience with DataDog, CloudWatch, AppDynamics, Splunk
- Familiarity with ServiceNow or equivalent ITSM platforms
- Knowledge of Empower’s core applications (PSC, Participant Web, CSAS, IVR, OnBase) is a plus
- Strong analytical and stakeholder management skills
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
ServiceNow Developer – HRSD
ServiceNow Developer handling design, build, and customization of HR applications at BCMC. Supporting customer operations with extensive process and technical integration expertise.
Senior Principal, ServiceNow Developer
Senior Principal ServiceNow Developer with deep expertise in ServiceNow design and development. Collaborate on ITSM environment to ensure stability and success of the platform.
Senior ServiceNow Developer
Senior ServiceNow Developer assisting with implementation and configuration tasks for ServiceNow platform. Collaborating with technical teams and business stakeholders to optimize the system and enhance self-service capabilities.
ServiceNow Platform Administrator
Certified ServiceNow Platform Administrator needed for US Government client in Raleigh, NC. Role involves day-to-day administration and support of the ServiceNow platform.
ServiceNow Developer – Senior
Senior ServiceNow Developer configuring and customizing solutions on the ServiceNow platform for various business requirements. Collaborating with teams to enhance operational efficiency through integrated solutions.
Senior Solution Engineer – ServiceNow, Armis
Sr. Solution Engineer responsible for Armis deployment, integration, and operationalization in enterprise environments. Collaborating with various teams to design and implement security solutions.
ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior
Analista ServiceNow (ITSM / ITOM / CMDB / HAM) - Sênior em âmbito remoto. O trabalho envolve administração e suporte da plataforma ServiceNow.
ServiceNow Manager
ServiceNow Manager overseeing delivery and operation of the ServiceNow platform at Grow Financial Federal Credit Union. Managing services and ensuring effective operation and delivery across the organization.
ServiceNow CMDB Senior Manager – Architect
ServiceNow CMDB Senior Manager/Architect overseeing operational maturity and governance of the ServiceNow CMDB platform. Ensuring data integrity and alignment with enterprise architecture standards in a global context.
Shared Services Systems Analyst – ServiceNow
ServiceNow Analyst responsible for optimizing HR processes through technology and collaboration at Envision. Delivering hands-on support and driving continuous improvements in HR operations.
ServiceNow Administrator – Architect
ServiceNow Administrator at GDIT responsible for platform administration and optimization for USPS. Supporting business operations and IT Service Management requirements with deep technical expertise.
Principal Consultant – ServiceNow
Principal ServiceNow Consultant leading complex transformations for international clients at Devoteam. Focused on scalable, secure ServiceNow solutions and digital transformation across IT and business.
Principal Consultant – ServiceNow
Principal ServiceNow Consultant leading enterprise-level transformation projects at Devoteam. Collaborate with clients to optimize processes and implement scalable ServiceNow solutions.
Senior ServiceNow Solutions Architect
ServiceNow Solution Designer responsible for scalable solutions in the ServiceNow platform for digital transformation. Acting as a link between business areas and technical teams in the organization.
ServiceNow Consultant, ITOM – Senior/Specialist
Senior ITOM Specialist developing and maintaining a scalable CMDB aligned with CSDM framework, implementing data governance practices and managing ServiceNow applications.
System / Business Analyst – PeopleSoft, ServiceNow, Procurement, Financial Operations
System/Business Analyst supporting procurement, financial operations, and vendor engagement activities at Next Generation, Inc. Managing processes and providing financial analysis in a technology-driven environment.
Director, ServiceNow Delivery
Director of ServiceNow Delivery managing global team and standards at TQA. Leading high-quality outcomes and AI tooling integration in ServiceNow projects for enterprise clients.
Business Development Manager – ServiceNow Sovereign Cloud
Business Development Manager focused on acquiring customers in the Enterprise and public sectors for ServiceNow Sovereign Cloud solutions. Engage in solution selling, manage sales cycles, and build partnerships within the ServiceNow ecosystem.
ServiceNow Functional Consultant
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
ServiceNow Technical Consultant – Operations
ServiceNow Technical Consultant managing day-to-day ServiceNow delivery across client accounts. Responsibilities include troubleshooting, advisory support, and light development work.