ServiceNow Problem Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Problem Manager overseeing enterprise problem management lifecycle. Leading cross-functional teams and ensuring proactive issue resolutions.
Responsibilities:
- Lead the Problem Management process from identification through resolution and closure
- Facilitate Root Cause Analysis (RCA) sessions for Major (P1/P2) incidents and recurring issues
- Coordinate and track Corrective and Preventive Actions (CAPAs) to completion
- Maintain and update the Known Error Database (KEDB)
- Work cross-functionally with Development, Change Management, Automation, and Risk teams
- Develop metrics and performance reports
Requirements:
- 6-10 years of experience
- Experience with DataDog, CloudWatch, AppDynamics, Splunk
- Familiarity with ServiceNow or equivalent ITSM platforms
- Knowledge of Empower’s core applications (PSC, Participant Web, CSAS, IVR, OnBase) is a plus
- Strong analytical and stakeholder management skills
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
ServiceNow Scrum Master
ServiceNow Scrum Master guiding Agile teams for federal clients at Bravium Consulting. Leading Scrum ceremonies, coaching, and ensuring high-quality ServiceNow implementations.
Senior ServiceNow ITOM Developer – Ongoing, Embedded Role
Offshore Senior ServiceNow ITOM Developer focused on enhancing ITOM capabilities post-implementation for an ongoing engagement addressing scaling solutions.
Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract
Offshore ServiceNow ITOM Architect for a short-term engagement delivering core ITOM capabilities. Focused on service modeling, mapping, and event management under CSDM best practices.
ServiceNow Architect
ServiceNow Architect consulting on architecture best practices for client solutions in agile teams. Collaborating effectively to analyze and design enterprise processes on the ServiceNow platform.
ServiceNow Engineer
ServiceNow Engineer partnering with an architect to implement scalable healthcare insurance solutions. Configuring and developing CSM and HCLS modules for efficient operations.
Senior ServiceNow Developer
Senior ServiceNow Developer designing, developing, and maintaining ITSM solutions for Hunter Strategy. Collaborating with teams to optimize ServiceNow capabilities and automate operations.
Tech Lead – ServiceNow
Tech Lead for ServiceNow overseeing development teams and translating business needs into technical solutions in São Paulo. Ensuring project delivery and team guidance for optimal processes.
Senior ServiceNow Developer, Secret Clearance
Senior ServiceNow Developer leading configuration and development for Federal clients. Seeking a technical resource with ServiceNow expertise and strong development experience.
ServiceNow Developer – Senior, ITOM/CMD
ServiceNow developer focused on ITOM solutions at a global leader in digital services. Join an innovative team dedicated to technology and strategic data management.
ServiceNow Analyst
Analyste ServiceNow soutenant le développement et l’optimisation d’une plateforme pour un client international. Télétravail 100% avec possibilité de renouvellement.
ServiceNow Developer
ServiceNow Developer supporting application development and system components for a global technology solutions company. Contributing to technical solutions, system features, and team mentoring.
ServiceNow Developer
ServiceNow Developer supporting applications and system features at Unisys. Work remotely from Mexico while contributing to design, development, and testing of system features.
ServiceNow Development
ServiceNow Developer focused on developing, configuring, and customizing applications on the platform. Collaborating with cross-functional teams to deliver efficient solutions.
Senior Consulting Engineer – ServiceNow
Senior Consulting Engineer designing and delivering ServiceNow solutions at CDW. Providing mentorship and ensuring client satisfaction through high-quality technology solutions.
Senior Business Analyst – ServiceNow
Business Analyst leading the requirements gathering for ServiceNow projects. Acting as liaison between business areas and technical teams while ensuring best practices are followed.
ServiceNow Systems Analyst
ServiceNow Systems Analyst designing business-focused IT solutions for process improvements. Collaborating with various stakeholders and providing technical guidance in ServiceNow implementations.
Customer Success Manager – ServiceNow
Customer Success Manager managing ServiceNow accounts for LATAM clients. Driving adoption, measurable outcomes, and stakeholder relationships while leading business reviews and success planning.
ServiceNow Architect – SME
ServiceNow Architect SME developing solutions for mission-critical government projects at GDIT. Leading architecture and ensuring alignment with business goals and industry best practices for ServiceNow.
Senior ServiceNow Developer
Senior ServiceNow Developer driving engineering best practices and integrating diverse work streams at Inovalon. Focusing on data-driven solutions to empower healthcare improvements.
Business Analyst – ServiceNow CSM, Senior
Business Analyst working on ServiceNow CSM projects remotely. Involves requirement gathering, process optimization, and stakeholder engagement.