ServiceNow Program Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow Program Manager leading IT programs within NIH while ensuring compliance and alignment. Overseeing implementations and collaborating with stakeholders to deliver mission-critical solutions.
Responsibilities:
- Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives.
- Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards.
- Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions.
- Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery.
- Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations.
- Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation.
- Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes.
- Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders.
- Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.
Requirements:
- Project Management Professional (PMP) certification.
- Information Technology Infrastructure Library (ITIL) certification.
- 10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations.
- Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission.
- Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation.
- Expertise in IT service delivery, process improvement, and performance optimization.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Benefits:
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
Similar Jobs
ITSM Advisor, ServiceNow
ITSM Advisor developing and optimizing IT Service Management practices at Red River. Collaborating across teams to enhance ITIL processes and governance frameworks.
ServiceNow Project Management Implementation Manager
ServiceNow Project Management Implementation Manager implementing SPM and PPM capabilities. Consulting with stakeholders to enhance project management capabilities and support enterprise workflows.
Director, Business Transformation – ServiceNow
Director of Business Transformation leading enterprise-wide transformation of Services organization through ServiceNow. Spearheading redesign and optimization of professional services and workflows for delivery excellence and customer satisfaction.
ServiceNow Architect
ServiceNow Architect for GDIT leading high visibility IT modernization projects. Collaborating with Federal leadership and managing complex solution architecture initiatives.
ServiceNow Scrum Master
ServiceNow Scrum Master guiding Agile teams for federal clients at Bravium Consulting. Leading Scrum ceremonies, coaching, and ensuring high-quality ServiceNow implementations.
Senior ServiceNow ITOM Developer – Ongoing, Embedded Role
Offshore Senior ServiceNow ITOM Developer focused on enhancing ITOM capabilities post-implementation for an ongoing engagement addressing scaling solutions.
Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract
Offshore ServiceNow ITOM Architect for a short-term engagement delivering core ITOM capabilities. Focused on service modeling, mapping, and event management under CSDM best practices.
ServiceNow Architect
ServiceNow Architect consulting on architecture best practices for client solutions in agile teams. Collaborating effectively to analyze and design enterprise processes on the ServiceNow platform.
ServiceNow Engineer
ServiceNow Engineer partnering with an architect to implement scalable healthcare insurance solutions. Configuring and developing CSM and HCLS modules for efficient operations.
Senior ServiceNow Developer
Senior ServiceNow Developer designing, developing, and maintaining ITSM solutions for Hunter Strategy. Collaborating with teams to optimize ServiceNow capabilities and automate operations.
Tech Lead – ServiceNow
Tech Lead for ServiceNow overseeing development teams and translating business needs into technical solutions in São Paulo. Ensuring project delivery and team guidance for optimal processes.
Senior ServiceNow Developer, Secret Clearance
Senior ServiceNow Developer leading configuration and development for Federal clients. Seeking a technical resource with ServiceNow expertise and strong development experience.
ServiceNow Developer – Senior, ITOM/CMD
ServiceNow developer focused on ITOM solutions at a global leader in digital services. Join an innovative team dedicated to technology and strategic data management.
ServiceNow Analyst
Analyste ServiceNow soutenant le développement et l’optimisation d’une plateforme pour un client international. Télétravail 100% avec possibilité de renouvellement.
ServiceNow Developer
ServiceNow Developer supporting application development and system components for a global technology solutions company. Contributing to technical solutions, system features, and team mentoring.
ServiceNow Developer
ServiceNow Developer supporting applications and system features at Unisys. Work remotely from Mexico while contributing to design, development, and testing of system features.
ServiceNow Development
ServiceNow Developer focused on developing, configuring, and customizing applications on the platform. Collaborating with cross-functional teams to deliver efficient solutions.
Senior Consulting Engineer – ServiceNow
Senior Consulting Engineer designing and delivering ServiceNow solutions at CDW. Providing mentorship and ensuring client satisfaction through high-quality technology solutions.
Senior Business Analyst – ServiceNow
Business Analyst leading the requirements gathering for ServiceNow projects. Acting as liaison between business areas and technical teams while ensuring best practices are followed.
ServiceNow Systems Analyst
ServiceNow Systems Analyst designing business-focused IT solutions for process improvements. Collaborating with various stakeholders and providing technical guidance in ServiceNow implementations.