ServiceNow Release Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Release Manager at a Service-Disabled Veteran Owned Company overseeing releases for federal clients. Collaborating with NIH/HHS to manage deployment of ServiceNow platform enhancements and new features.
Responsibilities:
- Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives.
- Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices.
- Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities.
- Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks.
- Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations.
- Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization.
- Monitor and report on release progress, identifying and resolving issues to ensure timely delivery.
- Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence.
- Develop and maintain documentation related to release management, including plans, schedules, and post-release reports.
- Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.
Requirements:
- 5+ years of relevant experience in release management within ServiceNow or similar platforms/environments.
- Proven expertise as a senior ServiceNow technical SME, with a deep understanding of platform capabilities, workflows, and integrations.
- Strong knowledge of release management processes, tools, and best practices.
- Experience managing complex releases in large-scale environments, including planning, coordination, and execution.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission.
- Ability to develop and maintain detailed documentation, including release plans, schedules, and reports.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Benefits:
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
Similar Jobs
ITSM Advisor, ServiceNow
ITSM Advisor developing and optimizing IT Service Management practices at Red River. Collaborating across teams to enhance ITIL processes and governance frameworks.
ServiceNow Project Management Implementation Manager
ServiceNow Project Management Implementation Manager implementing SPM and PPM capabilities. Consulting with stakeholders to enhance project management capabilities and support enterprise workflows.
Director, Business Transformation – ServiceNow
Director of Business Transformation leading enterprise-wide transformation of Services organization through ServiceNow. Spearheading redesign and optimization of professional services and workflows for delivery excellence and customer satisfaction.
ServiceNow Architect
ServiceNow Architect for GDIT leading high visibility IT modernization projects. Collaborating with Federal leadership and managing complex solution architecture initiatives.
ServiceNow Scrum Master
ServiceNow Scrum Master guiding Agile teams for federal clients at Bravium Consulting. Leading Scrum ceremonies, coaching, and ensuring high-quality ServiceNow implementations.
Senior ServiceNow ITOM Developer – Ongoing, Embedded Role
Offshore Senior ServiceNow ITOM Developer focused on enhancing ITOM capabilities post-implementation for an ongoing engagement addressing scaling solutions.
Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract
Offshore ServiceNow ITOM Architect for a short-term engagement delivering core ITOM capabilities. Focused on service modeling, mapping, and event management under CSDM best practices.
ServiceNow Architect
ServiceNow Architect consulting on architecture best practices for client solutions in agile teams. Collaborating effectively to analyze and design enterprise processes on the ServiceNow platform.
ServiceNow Engineer
ServiceNow Engineer partnering with an architect to implement scalable healthcare insurance solutions. Configuring and developing CSM and HCLS modules for efficient operations.
Senior ServiceNow Developer
Senior ServiceNow Developer designing, developing, and maintaining ITSM solutions for Hunter Strategy. Collaborating with teams to optimize ServiceNow capabilities and automate operations.
Tech Lead – ServiceNow
Tech Lead for ServiceNow overseeing development teams and translating business needs into technical solutions in São Paulo. Ensuring project delivery and team guidance for optimal processes.
Senior ServiceNow Developer, Secret Clearance
Senior ServiceNow Developer leading configuration and development for Federal clients. Seeking a technical resource with ServiceNow expertise and strong development experience.
ServiceNow Developer – Senior, ITOM/CMD
ServiceNow developer focused on ITOM solutions at a global leader in digital services. Join an innovative team dedicated to technology and strategic data management.
ServiceNow Analyst
Analyste ServiceNow soutenant le développement et l’optimisation d’une plateforme pour un client international. Télétravail 100% avec possibilité de renouvellement.
ServiceNow Developer
ServiceNow Developer supporting application development and system components for a global technology solutions company. Contributing to technical solutions, system features, and team mentoring.
ServiceNow Developer
ServiceNow Developer supporting applications and system features at Unisys. Work remotely from Mexico while contributing to design, development, and testing of system features.
ServiceNow Development
ServiceNow Developer focused on developing, configuring, and customizing applications on the platform. Collaborating with cross-functional teams to deliver efficient solutions.
Senior Consulting Engineer – ServiceNow
Senior Consulting Engineer designing and delivering ServiceNow solutions at CDW. Providing mentorship and ensuring client satisfaction through high-quality technology solutions.
Senior Business Analyst – ServiceNow
Business Analyst leading the requirements gathering for ServiceNow projects. Acting as liaison between business areas and technical teams while ensuring best practices are followed.
ServiceNow Systems Analyst
ServiceNow Systems Analyst designing business-focused IT solutions for process improvements. Collaborating with various stakeholders and providing technical guidance in ServiceNow implementations.