ServiceNow Solutions Technical Architect
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Job Description
ServiceNow Solutions Technical Architect overseeing architectural design and platform governance at Western Digital. Driving modernization and implementing best practices for ServiceNow solutions across IT and operational domains.
Responsibilities:
- Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies.
- Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
- Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
- Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.
- Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
- Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.
- Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
- Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
- Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
- Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
- Architect solutions that meet enterprise standards for availability, performance, and security.
Requirements:
- 8+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
- Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
- Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
- Experience leading technical delivery within Agile/SAFe environments.
- Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance.
- Strong communication and documentation skills for technical and business audiences.
- Familiarity with ServiceNow’s AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization).
Benefits:
- paid vacation time
- paid sick leave
- medical/dental/vision insurance
- life, accident and disability insurance
- tax-advantaged flexible spending and health savings accounts
- employee assistance program
- other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- tuition reimbursement
- transit
- employee stock purchase plan
- Western Digital Savings 401(k) Plan
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