ServiceNow Technical Lead
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Job Description
ServiceNow Technical Lead managing design, development, and implementation of ServiceNow solutions across multiple modules. Collaborating with stakeholders to deliver tailored technical solutions for clients' needs.
Responsibilities:
- Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
- Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
- Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
- Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
- Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
- Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
- Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
- Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
- Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
- Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.
Requirements:
- 10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD.
- Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration.
- Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management.
- Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management.
- Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization.
- Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations.
- Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges.
- Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
- Experience leading technical teams and managing large-scale ServiceNow implementations.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Benefits:
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
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