Settlement Resolutions Representative
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Job Description
Settlement Resolutions Representative at Velera managing incoming and outgoing dispute settlement entries. Researching and resolving client issues while ensuring compliance with financial standards.
Responsibilities:
- Manage incoming and outgoing dispute settlement entries and rejects with high accuracy
- Research, analyze, and resolve client and cardholder tickets related to settlement errors
- Ensure timely posting of daily settlement entries in compliance with standards
- Proactively resolve settlement inquiries and drive successful outcomes
- Interface with clients and deliver outstanding service and support
Requirements:
- High School Education or equivalent combination of education and experience required
- Associates Degree Preferred
- Minimum 2 years as a Case Management Rep required
- Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required
- Minimum 2 years customer service experience required
- Prior VELERA account recovery system experience preferred
- Proven working knowledge of settlement operations, including settlement balancing, reconciliation, adjustment processing, and exception resolution required
Benefits:
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
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