Software Sales Leader
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Job Description
Software Sales Leader driving Hygiena's SaaS growth across global food safety diagnostics. Leading enterprise sales, customer expansion, and commercial strategy for Suretrend Cloud and Kleanz Software.
Responsibilities:
- Lead the global sales strategy for Hygiena's software solutions
- Drive revenue growth across the SaaS portfolio
- Identify software adoption opportunities within existing and new customers
- Lead a high-performance team to achieve business objectives
- Retain, grow, and cross-sell enterprise accounts
- Own commercial sales performance for Suretrend Cloud and Kleanz Software
- Identify SaaS opportunities and referrals across the sales organization
- Communicate the software value proposition and support introductory customer calls
- Visit customers to explore SaaS opportunities and lead closed-won software sales when needed
- Build relationships with existing and prospective accounts
- Partner with customers using a strategic and consultative approach to understand their needs and priorities
- Provide market insights to SaaS Product Managers to improve offered solutions
- Collaborate with Marketing on platform improvements and SaaS releases
- Collaborate with SaaS product managers and developers on documentation and troubleshooting information
- Prepare website documentation and distribute internal troubleshooting information for customer-site bugs and issues
- Provide documentation or web links to resolve customer problems
- Submit escalated Level 1 and Level 2 issues to customer service or account management teams
Requirements:
- 10+ years of B2B software sales experience
- At least 5 years leading teams in SaaS
- Experience in life sciences, food diagnostics, or quality management systems preferred
- Experience selling enterprise or B2B software solutions
- Demonstrated track record of achieving multi-million-dollar ARR
- Experience leading digital transformation discussions with enterprise accounts
- Proven track record managing complex sales cycles
- Strong knowledge of food safety testing operations, including pathogen detection, allergen screening, and environmental monitoring
- Knowledge of FDA, USDA, ISO/IEC 17025, and GFSI regulatory frameworks
- Familiarity with SaaS architectures, ERP/LIMS/API data integration, and analytics dashboards
- Experience building strategic partnerships with diagnostic technology providers, contract labs, and food manufacturers
- Exceptional communication and consultative selling skills across technical and business audiences
- Bachelor's degree in business, Information Technology, Computer Science or equivalent work experience in a related field required
- Relevant degree in Business, Biotechnology, Microbiology, or Engineering
- Willingness to travel domestically and internationally as needed
- Experience leading or mentoring sales teams
- Strong customer-facing and presentation skills
- Proficiency in Microsoft Outlook, Excel, Word, and Microsoft Office applications
- Basic website development or WordPress understanding is a plus
- Experience with SaaS solutions in food safety, laboratory/testing environments, compliance, or quality management systems preferred
- Experience with software implementations and customer onboarding
- Ability to complete tasks/projects from beginning to end
- Excellent follow-up, listening, analytical, problem-solving, and multitasking skills
- Technical troubleshooting skills
- Ability to speak and write clearly and accurately for customer responses and help documentation/videos
- Customer-centric approach, discretion, and independent judgment
Benefits:
- 15 days of PTO
- 10 paid company holidays
- Medical with HSA employer contribution
- Dental insurance
- Vision insurance
- Company paid Life Insurance
- Company paid Short-Term Disability
- Company paid Long-Term Disability
- Employee Assistance Program
- 401(k) with Safe Harbor and Profit-Sharing employer contributions
- Tuition Reimbursement program
- Charitable Contribution matching
- Employee Referral bonus opportunities
- State paid short-term disability for California based employees
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