Solutions Architect – Full-Time
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Job Description
Solutions Architect designing Service Desk, NOC, and IT Operations solutions for TEKsystems clients. Leading proposals, costing, contracts, delivery-team assembly, and large-scale managed-services engagements.
Responsibilities:
- Develop solution proposals covering technical approach, estimates, implementation, team structure, pricing, and contracts
- Identify, scope, and create solutions for complex deliverable-based, fully outsourced, and large-scale engagements
- Provide solutioning, account interaction, service design development, and practice pipeline support
- Present proposals for Service Desk, Deskside Services, NOC, and IT Operations Support engagements
- Understand customer business and technical requirements and mature solution designs with customers and stakeholders
- Assemble delivery teams and coordinate practice, delivery, and account team members
- Consolidate solution status and costing information across project stakeholders
- Manage sales and solutions risks, opportunities, issues, and change control
- Support contract development, SOWs, PCRs, RFPs, RFIs, and RFQs
- Partner with sales to drive new business opportunities from initial practice engagement through closure
- Analyze practice pipelines, opportunities, product lines, and solution health
- Support account strategy development and execution
- Ensure sales-to-delivery knowledge transfer and adherence to solution and sales methodologies
- Monitor engagement profitability, staffing levels, hours allocation, and future business opportunities
Requirements:
- Bachelor’s Degree or equivalent, relevant experience
- 10+ years’ broad experience in Service Desk, Deskside Services, Network Operations, or IT Operations
- At least 7 years of experience in professional services consulting
- Experience delivering projects/programs, including significant OCM aspects
- Experience delivering and administering client professional services agreements
- 10+ years of established consulting and interpersonal experience with frequent Director-level and CXO-level customer interactions
- Ability to develop, market, and sell services and products
- Experience with OCM processes, stakeholder identification, communication, adoption, and rollout strategies desired but not required
- Strong conceptual and analytical skills with a strategic mindset
- Ability to prioritize and plan complex work in a rapidly changing environment
- Experience leading and collaborating with cross-functional teams
- Excellent oral and written communication skills in English
- Superior communication and interpersonal skills
- Ability to adapt approach and demeanor to shifting situational demands
- Ability to solve complex problems involving high-volume and contradictory information
- Up to 25% travel may be required
Benefits:
- Medical, Dental, and Vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life and AD&D for employee and dependents)
- Short and Long-Term Disability
- Health Spending Account (HSA)
- Transportation Benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
- Fully remote position
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