Solutions Engineer
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Job Description
Solutions Engineer supporting Cisco ThousandEyes, a digital experience assurance platform, across the Texas territory. Demonstrating solutions, guiding trials, and architecting customer deployments.
Responsibilities:
- Support the technical sales process
- Assist sales in technical prospecting to uncover opportunities
- Demonstrate ThousandEyes solutions, capabilities, and use cases
- Build and maintain technical trusted-advisor relationships with customers
- Support customers during solution trials
- Scope and architect solution deployments
- Present to decision makers during trial wrap-up meetings
- Participate in Solutions Engineering team activities and weekly team meetings
- Participate in quarterly business review sales meetings
- Present technical topics and successful wins
- Share technical challenges and ways to overcome them
- Establish and enhance demonstration material
- Research technical topics impacting the industry
- Support trade shows, networking events, and ThousandEyes Connect events
- Contribute to blog, social media, white papers, and case studies
- Provide solution feedback and suggestions to Product Management and Engineering
- Participate in internal and external solution beta programs
- Coordinate with Customer Success on post-sales support, including training, deployment, and support
- Encourage customers to use Customer Success as an extension of their NOC
Requirements:
- 8+ years of Solutions Engineering experience
- Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
- Experience designing, deploying, troubleshooting, or supporting application and network infrastructure
- Experience working with unified communications technologies or solutions
- Experience with application and network performance analysis solutions
- Preferred: experience with packet analysis of network and application protocols
- Preferred: experience using at least one scripting language, such as Python, Perl, or JavaScript
- Preferred: experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems
- Preferred: experience delivering technical presentations and demonstrations to technical and business audiences
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Performance-based incentive pay for employees on sales plans
- Annual bonuses for non-sales roles, subject to Cisco policies
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