Splunk Product Manager – GTM
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Job Description
Product Manager connecting Splunk product and go-to-market teams for strategic enterprise customers. Using telemetry, lifecycle data, and customer insight to drive adoption, growth, and retention.
Responsibilities:
- Own strategic product-led customer engagements for a portfolio of strategic enterprise customers
- Align the level of engagement to customer value and opportunity
- Represent the Splunk product organization to customers and Splunk go-to-market leaders
- Drive product-led outcomes as the command and control center
- Connect Splunk’s product and go-to-market organizations
- Serve as a trusted product partner in account planning related to product outcomes
- Use telemetry data and AI summarization to drive product-led customer experience and growth workstreams
- Understand customer usage of Splunk and articulate product opportunities and pain points to Product and Engineering partners
- Define and report KPIs tied to product engagement, usage, and customer health
- Inform the product organization about growth opportunities, re-platforming opportunities, and retention risks
- Engage directly with customers, account teams, product managers, engineering leaders, and executives
- Translate complex customer needs into product requirements, decisions, and action plans
Requirements:
- Bachelor’s degree plus 5 years of related experience, or Master’s degree plus 3 years of related experience, or PhD plus 1 year of related experience
- 5+ years of experience in technical product management or technical customer engagement with enterprise customers
- Experience engaging senior leadership at enterprise customers on technical issues
- Experience serving as a trusted product lead driving technical consensus on cross-functional engineering and go-to-market teams
- Experience supporting complex customers
- Experience working with large data sets to identify technical blockers
- Knowledge of Splunk, AppDynamics, or similar platforms for system health and performance insights
- AWS/GCP Cloud Architect, CKA, or equivalent SRE/DevOps certifications preferred
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for the employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family-member issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses may be available for non-sales roles
- Performance-based incentive pay for employees on sales plans
- Opportunities to grow and build at Cisco
- Global network of teams, experts, and collaborators
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