Strategic Account Manager – Healthcare

Posted 104ds ago

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Job Description

Strategic Account Manager leading healthcare accounts for KBS. Engaging clients and driving account growth with a focus on service delivery and satisfaction.

Responsibilities:

  • Manages and leads a group of Strategic Account Managers (SAMs) in customer engagement and retention for the assigned group of healthcare customer accounts.
  • Designs, with senior management, the SAM strategic account plan(s) to align strategy and tactics for current accounts.
  • Drives the group’s financial performance to achieve account growth.
  • Ensures effective customer engagement and ongoing collaboration with internal departments and functions to deliver consistent customer support and overall customer satisfaction.
  • Hires, trains, and develops staff to achieve their individual performance goals.
  • Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability.

Requirements:

  • 7-10 years of strategic account management experience in a business-to-business environment
  • Experience with janitorial services in healthcare/medical settings
  • 5+ years leading strategic healthcare accounts or enterprise healthcare client engagements
  • 2 years’ experience successfully leading and or managing related sales team performance
  • Strategic planning
  • Sales software, CRM/ERP (Salesforce, etc.), and related technology
  • MS Office applications and tools
  • Familiarity with Healthcare regulatory requirements (CDC, OSHA, CMS, Joint Commission).
  • Emergency response and preparedness background
  • Bachelor's degree or equivalent business experience required
  • Healthcare credentials (CHESP, CIC, CHFM, etc.) preferred

Benefits:

  • medical, dental, vision, prescription drugs, and more!
  • Paid Time Off
  • Paid Holidays
  • Sick Time
  • Life Insurance
  • Short Term Disability – Employer paid
  • Long Term Disability
  • Supplemental Health Insurance (E.G., Accident)
  • 401k plan with a match or Non-qualified Deferred Compensation Plan
  • Pet Insurance
  • PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics