Strategic Account Manager
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Job Description
Strategic Account Manager growing enterprise delivery accounts for OnTrac, a U.S. same-day and next-day parcel delivery provider. Managing customer operations, consultative sales, business reviews, and strategic growth.
Responsibilities:
- Support OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery
- Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments
- Manage day-to-day account operations and resolve customer needs promptly
- Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy
- Prepare and deliver business reviews and presentations highlighting performance and growth opportunities
- Represent OnTrac at industry events, trade shows, and customer meetings
- Use internal tools and best practices for account planning, performance tracking, and customer engagement
Requirements:
- Bachelor’s degree or equivalent experience
- 6–10 years of experience in account management, sales, or customer success
- Mandarin speaking, written and verbal
- Strong organizational, communication, and relationship-building skills
- Ability to travel up to 30–40%
- Customer-focused approach and commitment to exceptional service
- Ability to communicate clearly across cultures and teams
- Proactive, organized, and able to manage multiple priorities with minimal oversight
- Strategic mindset and strong business acumen
- Ability to use data and internal tools for account planning and performance tracking
Benefits:
- Competitive individual and group benefits
- Medical, Dental, and Vision insurance
- Paid Time Off including Holiday pay
- 401(k) with company match
- Safe and clean work environment
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