Strategic Customer Success Manager
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Job Description
Strategic Customer Success Manager at SentiLink handling relationships with bank, credit union, and fintech customers. Responsible for onboarding, business goals, and consultative solutions.
Responsibilities:
- Own the relationships for strategic accounts across our bank, credit union, and fintech customers
- Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
- Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
- Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
- Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
- Establish business goals with each client and establish a plan to achieve targets
Requirements:
- 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager (Bonus points if in the Fraud and/or Identity space!)
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- Experience with Salesforce and Salesloft, a plus
- Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
- Candidates must be legally authorized to work in the United States and must live in the United States
Benefits:
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!
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