SVP, Growth
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
SVP of Growth leading customer success and account management at Worldly, a global impact intelligence platform. Driving growth strategy and organizational performance for post-sale revenue.
Responsibilities:
- Own and evolve Worldly's global customer growth strategy, with a focus on net revenue retention, expansion ARR, product adoption, and long-term value creation across the customer base
- Establish clear success metrics, KPIs, and operating rhythms across Customer Success and Account Management, ensuring alignment with company-level revenue goals
- Partner closely with senior leaders across Sales, Product, Marketing, and Partnerships to align post-sale strategy with broader GTM priorities
- Serve as an executive-level point of view on customer health, risk, and opportunity
- Lead a 15+ person organization comprising Customer Success and Account Management, including established managers across both functions
- Create clarity around roles, responsibilities, and expectations at every level of the team
- Assess the current state of both functions — strengths, gaps, and opportunities — and build a clear roadmap for elevating performance
Requirements:
- 12+ years of experience in Customer Success, Account Management, or post-sale revenue leadership in B2B or enterprise SaaS, with at least 5 years leading teams through managers
- Demonstrated track record owning NRR targets at scale
- Strong operational mindset: you build repeatable processes, not heroics
- Comfortable operating at both the strategic and executional level
- Experience leading distributed or remote-first organizations
- A collaborative, empathetic leader who holds teams accountable while developing the people around them
- Passion for mission-driven work and genuine curiosity about supply chain transformation, sustainability, or impact-focused technology.
Benefits:
- Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.
- Company-sponsored 401k with up to 4% match for US employees.
- Incentive Stock Options.
- 100% Parental Paid Leave.
- Unlimited PTO.
- 12 paid company holidays.
Similar Jobs
Director of Category Growth
Director of Category Growth taking charge of a multi-million dollar product category focused on Amazon growth at Hadley Designs. Role emphasizes ownership, accountability, and data-driven decision-making.
Growth Marketing Lead
Growth Marketing Lead responsible for building demand generation pipeline at a pioneering enterprise software company specializing in AI accounting. Engage with enterprise clients to drive pipeline and revenue.
Head of Growth Marketing
Head of Growth Marketing responsible for developing Demand Generation at Bitrise. Leading multi-channel marketing initiatives to drive digital customer acquisition and pipeline growth.
Marketing & Growth Manager
Marketing & Growth Manager driving growth marketing, communication, and acquisition for startup RandomCoffee. Collaborating with founders and managing campaigns to enhance employee engagement.
Growth Manager
Growth Manager leading marketing and sales efforts in a remote role at Gaudium for predictable revenue growth. Focus on demand generation, operational execution, and metrics optimization.
Director of Mobile Games User Acquisition
Director of User Acquisition overseeing growth for mobile MOBA game. Managing a team and collaborating on scalable acquisition strategies for broader app portfolio.
Growth and Marketing Manager
Growth and Marketing Manager driving user acquisition, funnel optimization, and retention strategies for product growth. Collaborate cross-functionally to enhance growth metrics and marketing campaigns.
Marketing Lead – Growth & Organic Strategy
Marketing Lead driving organic growth and SEO strategies for a UK-based fintech company. Responsible for content, social media, and partnership initiatives in a fully remote role.
Vice President – Growth
Vice President of Sales responsible for managing business development and sales for Marathon Health. Delivering compelling presentations and building relationships with a focus on health services and prospects.
User Acquisition Manager, Meta Ads – Part-Time
User Acquisition Manager managing Meta Ads and TikTok campaigns for product growth. Collaborating with creative teams to optimize strategies and analyze campaign performance.
Head of Distribution Strategy – Program Growth
Commercial Growth Leader at MSI driving growth through distribution and launching insurance programs. Overseeing business development and product strategy while collaborating cross-functionally.
Head of Distribution Strategy – Program Growth
Head of Distribution Strategy & Program Growth at MSI driving strategic growth through distribution expansion and new insurance programs development.
Sales Manager – Growth
Sales Manager on the Growth team leading expansion efforts across growth and sales models at Dropbox. Responsible for driving pipeline generation and coaching sales team on complex deals.
Sales Manager – Growth
Sales Manager driving expansion and revenue growth for Dropbox's evolving products. Leading a sales team in a hybrid PLG to SLG model and complex enterprise deals.
Senior Manager, Growth Marketing
Senior Manager responsible for demand generation and growth marketing strategies in a tech-enabled vacation rental company. Leading a high-performing team to build scalable marketing solutions.
Senior Growth Marketer
Senior Growth Marketer leading growth strategies for e-commerce clients in a hospitality agency. Focusing on paid and organic media initiatives to fuel client growth.
Head of Growth
Head of Growth leading marketing strategies, optimizing funnels and increasing revenue for a digital marketing firm focusing on high-ticket businesses.
Senior Software Engineer II – Growth
Senior Software Engineer II focused on growth initiatives for Kit, a creator marketing platform. Collaborating with cross-functional teams on product improvements and funnel optimization.
Growth Marketing Manager
Growth Marketing Manager leading demand generation strategies at IntelliShift, a B2B SaaS platform for fleet management. Collaborating cross-functionally to capture demand and drive revenue across channels.
Growth & Market Strategy Manager
Manager of Growth & Market Strategy driving strategic initiatives for EverPro's service solutions. Collaborating across teams to execute business priorities and enhance growth opportunities.