Tech & Sales Representative
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Job Description
Remote technical support representative troubleshooting high-speed internet, devices, and connectivity issues for TP’s digital business services clients. Resolving customer problems and managing technical support tickets.
Responsibilities:
- Serve as a primary point of contact for clients through inbound and outbound communications
- Provide frontline, first-level technical assistance to consumers
- Support client-specific high-speed internet services and devices
- Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues
- Triage issues and apply appropriate resolution techniques
- Resolve technical problems in a fast-paced, customer-facing environment
- Demonstrate advanced product knowledge and resolve customer issues, ideally on the first call
- Open and manage trouble tickets for user, data network, and operating system issues
- Address technical problems promptly and complete assignments within expected timeframes
- Follow work schedules, management directives, and company policies
- Provide patient, courteous, and friendly customer service
Requirements:
- Over 18 years of age
- High school diploma or equivalent preferred
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem-solving skills
- Ability to work independently and multitask
- Ability to collaborate with team members, supervisors, and support departments
- Strong listening, analytical, organizational, and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Ability to work within a structured schedule with a variety of shifts
- Dedicated workspace near router for hardwired Ethernet connection
- Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN
- Proof of internet speed required
Benefits:
- Medical, vision, and dental benefits
- Mental health and well-being resources
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(k) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
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