Tech Support Specialist, Tier 1
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Job Description
Tech Support Specialist providing technical support via phone, chat, and email for Meal Ticket's global customers. Maintaining product knowledge and assisting with user inquiries while managing customer issues.
Responsibilities:
- Maintain an extensive working knowledge of the designated product suite.
- Reply to email/chats and phone tickets in a timely manner.
- Instruct users in proper use of software, and offer suggestions of how to avoid errors in the future.
- Provide Training Materials and Documentation to Customers when requested.
- Escalate support tickets to other departments in the organization to resolve customer's issues.
- Assist with data entry and answering FAQ’s.
- Keep customers updated on the status of open issues.
- Stay abreast on product development to be able to support customers on new product features.
Requirements:
- High school diploma or equivalent.
- At least two years related experience required.
- Excellent verbal and written communication skills in English (other languages are an advantage)
- Excellent interpersonal and customer service skills.
- Ability to work under pressure and within tight deadlines.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Excellent self-learning abilities, resourcefulness, and creative thinking.
- Technological orientation with an ability to self-learn new technological tools and apply technological knowledge.
Benefits:
- Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.
- We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.
- Applicants with disabilities may be entitled to reasonable accommodation. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket.
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