Technical Account Manager
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Job Description
Technical Account Manager maximizing customer value for cybersecurity products at Proofpoint. Working with clients for technical support and leading presentations on system performance and strategies.
Responsibilities:
- Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers
- Manage and monitor support interactions, serving as an internal advocate for strategic customers
- Direct crisis and incident response, working with the account team, technical support, operations and engineering teams
- Meet regularly with clients, both remotely and on-site
- Create and deliver executive customer presentations
- Develop deep understanding of customer’s business and operational needs
- Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment
- Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
Requirements:
- 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Knowledge of data communication concepts and technologies, specifically email and networking
- Knowledge of Linux
- Ability to conduct professional conversations in Portuguese & Spanish, along with English
Benefits:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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