Technical Account Manager, SQL
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Job Description
Technical Account Manager managing customer portfolios and their technical needs at Varicent. Build relationships while coaching clients on technology and feature adoption.
Responsibilities:
- Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
- Review impact of new features and fixes and assess those against customers organizational needs
- Assist in configuring Varicent specific solutions based on customer requirements as requested
- Generate and communicate monthly performance and support metric reports
- Analyze usage data and metrics to identify remedial actions required
- Help implement remedial actions for proactive maintenance
- Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
- Take initiative in identifying growth opportunities
- Collaborate with our team to achieve sustainable project and product growth
- Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
- Work with internal stake holders to review change management process and propose future state where possible
Requirements:
- At least 7 years of experience in IT Consulting, Enterprise Software Implementation
- Bachelor’s Degree or higher in a technical field or a related business discipline
- Prior experience with Query Based Languages and Relational Databases
- Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
- Time management: organize work schedules ensuring deadlines are always met
- Strong business communication skills
- Experience in gathering and interpreting requirements and matching those with product capabilities
- Ability to empathize with customers and understand their needs at every stage of the software lifecycle
- Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
- Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting
Benefits:
- Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer
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