Technical Account Manager
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Job Description
Technical Account Manager guiding clients in effective technical implementations for ticketing solutions. Advocating for product improvements and managing relationships across client needs and product feedback.
Responsibilities:
- Act as a trusted technical advisor for a portfolio of clients, understanding their business models, workflows, and goals.
- Lead technical implementations and ensure clients are set up for long-term success.
- Proactively audit event builds, configurations, and workflows to identify risks, inefficiencies, and opportunities for improvement.
- Ask probing questions to uncover root causes and recommend multiple solution paths with clear tradeoffs.
- Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
- Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.
Requirements:
- 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
- Strong technical aptitude with the ability to quickly understand complex systems and integrations.
- Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
- Comfort pushing back professionally—using data, logic, and client impact to influence decisions.
- Highly organized, efficient, and able to manage competing priorities.
- Comfortable learning new tools and workflows as the platform evolves.
- Strong communicator who can fluidly switch between technical and business audiences.
- Willingness to travel occasionally for onsite event support.
Benefits:
- Paid Health Benefits ($0 Premiums)
- Dental, Vision, Life plans
- Open Vacation
- 401k (50% match up to 3%)
- Paid Equipment
- Paid Holidays & Birthdays Off
- Parental Leave
- Team Offsites / Events
- Ticket hookups!
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