Technical Systems Manager
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Job Description
Technical Systems Manager handling technical infrastructure for a digital-first skincare company. Optimizing systems integrations and collaborating with teams to support a unified data architecture.
Responsibilities:
- Manage and optimize integrations across Shopify, MindBody Online, Gorgias, Klaviyo, and other platforms
- Own system configurations and ensure data flows correctly between platforms
- Support the transition toward Shopify as our central source of truth for bookings and checkout
- Troubleshoot technical issues by reading logs, identifying root causes, and implementing fixes
- Debug issues independently and resolve them with proper documentation
- Collaborate with external partners (developers, agencies)
- Bridge backend operations with frontend experience, connecting the dots between departments
- Support Finance with data infrastructure needs for accurate and timely reporting
Requirements:
- Strong Shopify Plus expertise, including Shopify Markets (US/Canada experience required)
- Technical fluency with APIs and integrations — able to read documentation, debug errors, run UAT, and collaborate directly with developers
- Hands-on experience with CX, marketing, and booking platforms (e.g., Gorgias, Klaviyo, MindBody, or similar)
- Experience operating in multi-location retail, hospitality, or beauty/wellness environments
- Highly organized and adaptable — strong documentation habits and comfort balancing quick fixes with scalable, long-term solutions in a fast-paced environment
Benefits:
- Competitive salary and benefits package (vision, dental, health)
- The opportunity to shape the future of a rapidly growing skincare brand
- A dynamic and collaborative work environment
- Continuous professional development and growth opportunities
- Formula Fig perks, treatment benefits, and product discounts
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