Telesales Executive – Asian Food
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Job Description
Join Sysco as an Asian Food Telesales Executive, engaging customers and driving sales in the foodservice industry. Support customer relationships through effective communication and sales strategies in a part-time remote role.
Responsibilities:
- Act as the first point of contact with our Customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our Customers awareness across our full product offering, while understanding the customers’ business to best match their needs.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Achieve a strong volume of sales and retain a target margin.
- Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
- Develop and maintain full product knowledge of all our products and the prices while also being market aware of our competitors.
- Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco Ireland.
- Have the attention to detail and experience of getting sales across the line.
- Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.
Requirements:
- Fluency in Mandarin and English
- Understanding of diverse world food product range
- Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts
- Capability of proving credibility with customers and building strong customer relationships preferred
- Motivated and driven to achieve sales targets
- Excellent and accurate literacy and numeracy skills
- Outstanding organisation skills and ability to prioritise work
- A keen interest in delivering superb customer service
- A proactive approach to problem solving and issue resolution
- Flexible with the ability to work to across multiple shift patterns
- Desirable: Fluency in Cantonese
- Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
Benefits:
- Flexible work arrangements
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