Territory Manager, Hospital Pharmacy Automation
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Job Description
Account Manager managing pharmacy automation solutions within hospitals to foster trusted relationships and ensure customer satisfaction. Collaborate with stakeholders to drive sales and support customer needs in a competitive market.
Responsibilities:
- Generating new leads, to grow the account from within and managing existing customer portfolio in defined accounts.
- Drive existing customers to consider earlier replacement cycle, promoting faster revenue and maintaining current install base.
- Upsell new products, helping customers to adopt new technologies, to aid in future retention.
- Identify customer training needs, and facilitate problem resolution.
- Collaborative with the Business Development Specialist, sharing information, working through territory plans to drive adoption in new and existing accounts.
- Being the main point of contact for all customer queries and support.
- Demonstrating CRM excellence by ensuring clear communication internally via use of SFDC so that all account information is updated and current.
- Contributing to and generating an annual business plan for regular review to show the management of the responsible accounts, including growth options and details of how this could be attained.
- Maintain an account pipeline and forecast plan.
- Work cross portfolio with other Account Managers and the MMS Commercial team on projects that promote sales of the entire BD portfolio to the healthcare system.
- Network with leaders in the UK healthcare system, Pharmacy, Nursing, Transformation Directors and ICT related stakeholders in order to create advocates/KOLS.
Requirements:
- Experience in healthcare or hospital environment, ideally with a strong commercial track record
- Exposure to capital equipment sales and complex, consultative sales cycles are beneficial
- Experience within pharmacy is a plus
- Confident communicator with the ability to build credibility with hospital-based decision makers
- Structured and disciplined approach to territory, pipeline, and opportunity management
Benefits:
- Competitive package of compensation and benefits programs
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
- Professional development opportunities
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