Trainer, Professional Services
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Job Description
Bilingual English-French trainer supporting utility software implementations through instructional design, LMS learning, testing, and customer readiness. Remote across Canada with approximately 50% North American travel.
Responsibilities:
- Conduct training needs analyses and translate findings into role-based learning objectives, curricula, training matrices, and delivery plans
- Design and develop instructor-led, virtual, blended, and eLearning programs in English and French
- Create and maintain LMS courses, learning paths, assignments, assessments, completion tracking, and reporting
- Develop facilitator guides, participant materials, exercises, job aids, and user documentation
- Deliver engaging remote and onsite training to utility customers and internal teams
- Develop and execute test plans, scenarios, test cases, expected results, and supporting evidence
- Support functionality, workflow, regression, conversion-validation, and user acceptance testing
- Document test results, defects, retesting outcomes, training gaps, and readiness concerns
- Use approved AI technologies to improve training, testing, analysis, documentation, and reusable delivery of assets
- Validate AI-assisted work for accuracy, confidentiality, appropriate terminology, and alignment with customer requirements
- Support customers through testing, go-live, and post-implementation stabilization
- Collaborate with Project Management, Consulting, Technical Services, Conversion, Reporting, Development, and Support teams
- Maintain accurate project documentation, time records, site logs, and status updates
- Identify opportunities to improve implementation enablement methods, tools, templates, and processes
Requirements:
- Full professional fluency in English and French, written and verbal
- Three or more years of relevant experience in instructional design, software training, software testing, business analysis, application consulting, or enterprise software implementation
- Utilities industry experience, including knowledge of utility operations, customer service, billing, or related business processes
- Demonstrated experience conducting training needs analyses and developing role-based learning programs
- Hands-on experience designing, publishing, maintaining, and reporting on training through a Learning Management System
- Experience developing instructor-led, virtual, blended, or eLearning content
- Experience developing or executing test plans, scenarios, test cases, and user acceptance testing
- Demonstrated ability to use modern AI technologies responsibly to improve training, testing, analysis, or documentation
- Strong facilitation, presentation, analytical, problem-solving, and customer service skills
- Proficiency with Microsoft 365 applications, Smartsheet, and LMS platforms
- Ability to manage multiple customer and project priorities in a fast-paced Professional Services environment
- Ability and willingness to travel up to 50% across North America
- Valid passport, and ability to travel across North America
- Legally eligible to travel internationally, including required travel visas or passport-based visa exemption for Canada, the United States, and the Caribbean
Benefits:
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership
- RRSP/401k matching programs
- Lifestyle rewards
- Remote work
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