Travel & Customer Service Coordinator
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Job Description
Travel & Customer Service Coordinator supporting Global Study Managers in clinical trials. Managing patient communications and logistical details for efficient trial operations.
Responsibilities:
- Manages travel and transportation budget for trial participants
- Participates in discussions with vendors and internal team members regarding trial participant requirements
- Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
- Promptly responds to all inquiries of the trial participants and hospital/clinical staff
- Contributes to managing projects to profitable level through efficient work process
- Acts as point of contact for patient communication regarding air, hotel and ground accommodations
- Maintains accurate data including setting up databases and transferring data between internal operating systems
- Aids in producing reports as required
- Works with Global Study Manager to outline needs and requests of clients and patients
- Contributes to managing projects to profitable level through efficient work process
Requirements:
- Bachelor’s Degree or equivalent work experience
- Bilingual required - Spanish preferred
- 2+ years of experience in the travel industry and/or pharma industry preferred
- Working knowledge of Microsoft Office
- Ability to learn new procedures quickly and efficiently
- Highly organized and plan-oriented; adept at prioritization and follow-up
- Excels in cross-departmental communication
- Confidence and follow through in decision-making.
Benefits:
- Minimum technology required, including updated operating system, anti-virus software and password protected devices. Chromebook is not supported.
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