Vice President, ICHRA Strategy, Product & Experience
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Job Description
ICHRA strategy executive leading Centene's healthcare products and stakeholder experiences. Driving digital innovation, operational excellence, and growth across employer, broker, administrator, and member markets.
Responsibilities:
- Lead the end-to-end ICHRA product strategy, roadmap, and capability development across employer, broker, administrator, and member experiences
- Translate customer, broker, employer, administrator, member, and market insights into scalable products, digital, service, and operational solutions
- Partner with technology, operations, and business leaders to deliver scalable, customer-centric solutions
- Drive platform and process optimization and lead strategic technology investments
- Ensure successful execution of key initiatives through influence, stakeholder alignment, and operational rigor
- Lead the design and continuous improvement of customer, broker, employer, and administrator experiences across digital and service channels
- Monitor and optimize key business performance metrics
- Execute projects and activities to ensure business is meeting all product goals
- Perform other duties as assigned
Requirements:
- Bachelor's degree in a related field required
- Master's Degree preferred
- 10+ years of product management, business operations, customer experience, strategy, or related disciplines required
- Experience in strategic management required
- Experience in a strategic management role preferred
- Residential PHCE service and replacement experience required
- Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
- Comply with all policies and standards
Benefits:
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- a flexible approach to work with remote, hybrid, field or office work schedules
- additional forms of incentives may be included in total compensation
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