Vice President of Operations
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Job Description
Vice President of Operations leading and scaling operations for remote staffing and healthcare services. Overseeing operational excellence and team leadership across multiple divisions with a focus on client satisfaction.
Responsibilities:
- Own and oversee end-to-end daily operations across CASM and SASM divisions.
- Drive consistent, scalable, and compliant operational processes across global and U.S. service lines.
- Partner closely with the COO and leading partner to align operational execution with strategic priorities.
- Ensure service delivery meets or exceeds client expectations, SLAs, and quality benchmarks.
- Directly manage and develop 3–5 Senior Operations Managers.
- Build a high-performance, accountability-driven culture focused on execution, service quality, and continuous improvement.
- Provide coaching, performance management, and succession planning for operational leadership.
- Foster strong cross-functional collaboration with recruiting, HR, finance, compliance, and client services teams.
- Maintain strong executive-level relationships with key clients and strategic partners.
- Serve as an escalation point for complex operational or client-related issues.
- Demonstrate a proven ability to retain clients through proactive communication, operational reliability, and trust-based relationships.
- Leverage technology, data, and reporting to drive operational efficiency and visibility.
- Identify and implement process improvements to support rapid growth and operational scale.
- Ensure operational readiness for new client onboarding, service expansions, and regulatory requirements.
- Partner with leadership on systems optimization, automation, and performance metrics.
- Operate with urgency in a fast-paced, growth-oriented environment.
- Balance strategic thinking with hands-on execution when required.
- Quickly adapt to changing priorities, client needs, and market conditions.
Requirements:
- Minimum of 5 years of experience in a Vice President of Operations role within a remote staffing, workforce solutions, or professional services organization.
- Demonstrated experience leading multi-division or multi-service operations.
- Proven track record of building and maintaining strong client and internal team relationships.
- Strong technical and operational acumen, including systems, reporting, and process optimization.
- Exceptional leadership, communication, and decision-making skills.
- Ability to thrive in a fast-paced, high-growth, remote-first environment.
- Must be based in the United States and authorized to work without sponsorship.
- Preferred Healthcare, clinical services, or HR consulting/staffing experience.
- Experience managing globally distributed teams supporting U.S.-based clients.
- Background in scaling operations within a growing or entrepreneurial organization.
Benefits:
- You will need to have some essential tools – a reliable computer and noise-cancelling headset
- A second monitor for enhanced productivity
- A stable internet connection
- A backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.
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