Vice President, Operations
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Job Description
Vice President Operations scaling accounting, tax, payroll, and compliance services for a growing financial-services organization. Leading teams, automation, quality, and US-focused service delivery.
Responsibilities:
- Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
- Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
- Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
- Identify operational gaps and drive improvements in client experience and overall business performance.
- Drive process automation and operational transformation in collaboration with Product and Technology teams.
- Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
- Establish and strengthen quality-control frameworks, operational controls, and compliance processes.
- Build, lead, and develop high-performing operations teams, managers, and functional leaders.
- Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
- Lead workforce planning and operational readiness to support business growth and seasonal demand.
- Foster a culture of accountability, continuous improvement, and operational excellence.
- Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
- Ensure operational capabilities and resources are aligned with business priorities.
- Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.
Requirements:
- Minimum 10+ years of experience.
- Master's degree in Accounting, Finance, Business Administration, or a related field.
- CA, CPA, CMA, or an equivalent professional qualification is preferred.
- 10+ years of progressive professional experience, including significant experience in operations leadership.
- Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
- Candidates with Big Four experience are preferred.
- Strong understanding of US accounting, taxation, payroll, and compliance operations.
- Experience managing US-based clients or US-focused service delivery teams.
- Demonstrated ability to scale operations within a high-growth organization.
- Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
- Experience partnering with Product and Technology teams to automate operational workflows.
- Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.
- Operations Strategy.
- Service Delivery.
- Process Automation.
- People Leadership.
- Performance Management.
- Workforce Planning.
- Quality Management.
- US Accounting and Taxation.
- Payroll Operations.
- Compliance.
- QuickBooks, Gusto, ADP, and Avalara are good-to-have skills.
- Experience in accounting services, finance outsourcing, BPO, CAS, or professional services is good to have.
Benefits:
- Opportunity to shape the operations function of a rapidly growing accounting and financial services organization.
- Work at the intersection of Accounting, Tax, Compliance, and Technology.
- Direct exposure to US businesses and the North American market.
- Significant ownership and autonomy in building scalable operational processes.
- Opportunity to work closely with the founding leadership team and influence the organization's growth strategy.
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