VIP Relationship Manager
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Job Description
VIP Relationship Manager recruiting and retaining US high-volume crypto traders and HNWIs for MetaMask’s self-custodial financial platform. Building relationships, negotiating VIP terms, and shaping product strategy.
Responsibilities:
- Find, recruit, onboard and retain VIP traders and high-net-worth individuals in the US
- Build relationships across the US trader, HNWI and community landscape through industry networks, referrals, events and inbound interest
- Negotiate and agree VIP terms within MetaMask's programme guidelines
- Act as each VIP's main point of contact and involve Support, Product, Marketing and leadership when needed
- Host and attend VIP gatherings across the US, with regular travel to key US hubs and industry events
- Turn VIP conversations into insights on trading behaviour, competitor offers, market shifts and product gaps, and share them with Product
- Adapt VIP materials and communications for a US audience in line with Legal guidance
- Track and report on pipeline, volume, fees and retention
- Build a growing, active and engaged US VIP community
- Drive strong retention and referrals
- Provide VIP feedback that shapes Product development
- Handle relationships in full compliance with company policies
Requirements:
- Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech
- A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one
- Excellent written and spoken English, and the polish to work with high net worth clients
- A good understanding of the US trading landscape and how traders compare offers
- Comfort working towards volume, fee and deposit targets
- Solid knowledge of on chain trading and DeFi
- Sound judgement on US regulation, and comfort working with Legal guidance
- Applicants may be required to submit to background and identity verification checks, including employment, education and criminal record checks
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