Key Account Manager
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Job Description
Key Account Manager growing and retaining enterprise SaaS accounts for Acquia’s Drupal-based digital experience platform. Driving expansions, renewals, customer advocacy, and strategic account planning.
Responsibilities:
- Proactively identify, negotiate, and close expansion opportunities, including upsells and cross-sells, within existing accounts to exceed growth targets
- Build and maintain relationships with key stakeholders, business users, and procurement teams
- Partner with Renewal Managers to support seamless renewals, mitigate churn risk, and facilitate timely contract execution
- Act as the customer advocate within Acquia
- Collaborate across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey
- Create and execute data-driven territory plans to maximize account retention and lifetime value
- Maintain accurate Salesforce and CRM records, forecasting, and account documentation
Requirements:
- Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises
- Proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts
- Exceptional communication skills and ability to lead cross-functional teams to deliver on customer needs
- Ability to drive account strategy proactively with minimal oversight in a fast-paced, high-autonomy environment
- Highly detail-oriented; able to prioritize tasks, manage multiple systems, and navigate complex procurement cycles
- Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required
- Openness to learning new technologies and collaborating with AI tools
Benefits:
- Great Place to Work-CertifiedTM company
- Opportunity to work with best-of-breed open-source technology in a high-growth market
- Innovation and potential use of AI tools to enhance processes and improve work
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