Virtual Assistant, Bilingual – English, Spanish
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Job Description
Bilingual Customer Support Specialist engaging customers in English and Spanish for home inspection and pest control services. Promoting services, scheduling appointments, and maintaining customer records in a remote setting.
Responsibilities:
- Receive inbound and make outbound calls to prospective and existing customers in English and Spanish to promote home inspection and pest control services.
- Deliver compelling sales pitches to persuade customers to purchase services or upgrade to higher-value packages.
- Explain service features and benefits clearly, addressing customer concerns and objections effectively.
- Actively listen to customers to understand their needs and provide appropriate solutions.
- Handle inbound inquiries regarding service costs, appointment availability, and general information in both English and Spanish.
- Use scheduling software to book home inspections and pest control services efficiently.
- Contact Realtors and clients to confirm property access, verify appointment details, and ensure smooth scheduling.
- Utilize Google Maps to determine service areas and assess driving distances between appointments.
- Obtain and record customer information, including contact details and service preferences.
- Maintain and update customer databases with accurate and timely information.
- Follow up with interested customers to secure sales or finalize appointments.
- Handle rejection professionally and maintain a positive, results-driven attitude.
- Support social media marketing and management efforts as needed.
Requirements:
- Bilingual fluency in English and Spanish (both written and spoken).
- Excellent communication skills: Clear, engaging, and persuasive verbal communication with minimal accent.
- Strong sales ability: Confidence in making sales pitches, overcoming objections, and closing deals.
- Customer service expertise: Patience, active listening, and problem-solving capabilities.
- Organizational skills: Ability to manage schedules, update databases, and track customer interactions efficiently.
- Resilience & motivation: Ability to handle rejections and stay goal-oriented.
- Technical proficiency: Familiarity with Microsoft Office, Google Suite, and CRM or scheduling software.
- Previous experience in real estate, home inspection, call center sales, or virtual assistance is a plus.
- Familiarity with CRM software and sales tracking tools.
- Ability to work in a target-driven sales environment.
Benefits:
- Permanent remote work.
- Competitive salary and benefits package.
- Opportunity to work in a diverse and inclusive environment.
- Career growth and professional development opportunities.
- Supportive and collaborative team culture.
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