Virtual Relationship Manager – C&IB
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Job Description
Virtual Relationship Manager at PNC managing commercial banking clients through virtual communication. Responsible for client acquisition and enhancing client engagement while mitigating risks.
Responsibilities:
- Manage new and existing clients remotely and virtually
- Identify customer needs and present PNC's products and services
- Grow share of wallet with existing clients and acquire new clients
- Coordinate implementation and documentation of non-credit products and services
- Conduct outreach to targeted prospective clients
- Collaborate with the Virtual RM team to share best practices
- Manage risk/return in accordance with PNC's risk profile
- Mitigate different types of risk related to clients
- Utilize technology to enhance client engagement and loyalty through multiple channels
Requirements:
- 3+ years of relevant / direct industry experience
- Client Outreach
- Content Development
- Credit Products
- Customer Engagement
- Customer Loyalty
- Customer Solutions
- Identifying Sales Opportunities
- Small Businesses
- Business Acumen
- Client Relationship Management
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Managing Multiple Priorities
- Prospecting
- Sales Negotiating
- Selling
- Tech Savvy
- University / college degree or a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level and years of service
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