Account Coordinator
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Job Description
Account Coordinator supporting Customer Success by managing customer support workflows and communications for a remote car wash platform.
Responsibilities:
- Organize and manage support queues (email, tickets, SMS, messages, voicemail backlog)
- Respond to customer inquiries primarily through written channels
- Handle Tier 1 callbacks and follow-up outreach
- Assist with account-related updates, documentation, and internal notes
- Support overall Customer Success operations to keep workflows running smoothly
Requirements:
- English fluency
- Strong and clear written and spoken communication skills
- Highly organized and detail-oriented
- Comfortable working through queues and task-based workflows
- Customer-focused mindset with the ability to work independently
- Prior customer support or account coordination experience is a plus
Benefits:
- Health insurance
- Flexible working hours
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