Senior Manager, Account Management
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Job Description
Senior Manager of Account Management at Vynca ensuring successful adoption of healthcare solutions. Building relationships to drive portfolio growth and client retention.
Responsibilities:
- Serve as the senior relationship owner for our value-based provider, health plan, community and health systems partnerships
- Build trusted relationships with key executives and operational stakeholders
- Understand client strategic priorities, population health goals, and success metrics
- Act as the primary advocate for client needs while aligning with company strategy
- Ensure long-term client satisfaction, retention, and strategic alignment
- Drive successful adoption and performance of Enhanced Care Management, Palliative Care, and Advanced Care Planning services
- Ensure programs achieve targeted KPIs including revenue realization, quality metrics, and cost outcomes
- Translate operational results into measurable business impact for partners
- Own revenue realization including renewals, expansions, and contract extensions
- Develop and own strategic account plans that identify risks, opportunities, and growth pathways
- Identify upsell and cross-sell opportunities as clients expand program adoption
- Forecast revenue and account health across the portfolio
- Coach and mentor Account Managers in relationship management, problem solving, and strategic account planning
- Establish and maintain scalable processes and playbooks for account management
- Ensure consistent execution across implementations, expansions, and ongoing client engagement
- Build a high-performing client success function as the company scales
- Oversee implementation of new accounts, service expansions, and software releases
- Coordinate internal readiness across Technology, Clinical, Enrollment, RCM, Product, and Compliance teams
- Ensure commitments, timelines, scope, and expectations are clearly managed
- Escalate and resolve issues quickly to protect client success
- Ensure clients clearly understand the impact of the partnership
- Monitor KPIs, SLAs, and operational outcomes
- Lead Monthly or Quarterly Business Reviews with clients
- Translate performance into business impact (ROI, savings, quality and growth)
Requirements:
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required; advanced degree (MBA, MHA, or similar) preferred.
- 5+ years of experience in account management, client partnerships, or strategic client success within value-based healthcare organizations.
- 3+ years of leadership experience managing or mentoring client-facing teams.
- Experience partnering with health plans, value-based care organizations, health care systems and community-based provider networks.
- Strong commercial acumen, including experience with contracts, pricing models, margin management, and revenue forecasting.
- Demonstrated success managing complex client portfolios, driving client retention, and expanding strategic partnerships.
- Exceptional interpersonal and executive communication skills with the ability to build trusted relationships across clinical, operational, and executive stakeholders.
- Experience leading complex healthcare implementations involving cross-functional teams including clinical, product, technology, and operations.
- Working knowledge of healthcare regulatory and compliance standards, including HIPAA and other requirements relevant to payer and provider partnerships.
- Experience using CRM platforms and reporting tools to monitor client performance, pipeline, and account health.
- Willingness and ability to travel up to 15% for client meetings, onsite implementations, and team collaboration.
Benefits:
- medical, dental, and vision insurance
- income protection benefits
- flexible PTO
- company holidays
- 401k
- access to other wellness benefits
- mileage reimbursement for field roles
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