Insurance Reservations & Account Manager
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Job Description
Remote account manager coordinating temporary furnished housing reservations for Canadian insurers and displaced policyholders. Managing bookings, property partners, CRM records, and client relationships.
Responsibilities:
- Manage incoming accommodation requests through InsuranceStays.com, email, phone, and other communication channels
- Respond to claims adjusters, insurance companies, brokers, and policyholders
- Gather guest, accommodation, budget, insurance approval, parking, pet, accessibility, and claim information
- Identify suitable accommodations based on availability, pricing, location, and client requirements
- Prioritize suitable Corporate Stays inventory and coordinate availability and pricing with reservations and revenue management teams
- Prepare and send accommodation proposals and quotations
- Follow up to obtain booking approvals and convert qualified inquiries into confirmed reservations
- Coordinate confirmations, payments, documentation, move-in instructions, and handovers
- Search external property networks, contact property owners, verify availability, request pricing, and negotiate rates when necessary
- Confirm booking conditions, minimum stays, deposits, cancellation policies, and extension terms
- Coordinate communication among property owners, insurance professionals, and guests
- Maintain accurate records of property-owner communications and booking arrangements
- Act as the primary contact for insurance professionals and manage existing client accounts
- Manage booking extensions, accommodation changes, relocations, and accommodation-related issues
- Maintain client and account activity records in HubSpot CRM
- Identify additional reservation opportunities and share potential partnerships with the Insurance Business Development Manager
- Monitor arrivals, check-in instructions, check-out dates, extension opportunities, and guest experience
- Escalate unresolved operational issues
- Track inquiries, quotations, approvals, confirmations, cancellations, lost opportunities, and follow-ups in HubSpot
- Provide weekly performance reports on inquiries, response times, proposals, reservations, conversion, booking value, profit, sourcing, extensions, and lost bookings
- Recommend improvements to reservation processes and customer communication
Requirements:
- Minimum 2 years of experience in reservations, hospitality, corporate housing, property management, or customer service
- Experience managing accommodation inquiries and coordinating guest reservations
- Strong written and spoken English communication skills
- Excellent customer service and relationship management skills
- Strong organizational abilities and attention to detail
- Ability to manage multiple booking requests simultaneously
- Experience using a property management system (PMS), reservations platform, or CRM
- Comfortable communicating with clients by phone, email, and messaging platforms
- Strong problem-solving skills and ability to work independently
- Ability to collaborate effectively with reservations, operations, and revenue management teams
- Previous experience with Corporate Stays or another furnished accommodation operator preferred
- Familiarity with Guesty, Hostaway, HubSpot, or similar systems preferred
- Knowledge of Canadian cities and accommodation markets preferred
- Experience handling medium- and long-term furnished accommodation bookings preferred
- Experience working with property owners and accommodation partners preferred
- French language skills, particularly for supporting clients in Québec, preferred
- Previous insurance industry experience is not required
Benefits:
- Training provided on insurance accommodation procedures, claims-related terminology, and insurance-funded housing requirements
- Potential career growth into senior account management or reservations leadership
- Opportunities to oversee additional reservations coordinators and manage larger insurance accounts
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