Account Manager – SMB
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Job Description
Account Manager managing SMB customer lifecycles, retention, and expansion for Leap Tools’ interior décor visualization platform. Building trusted customer partnerships and advocating internally for product improvements.
Responsibilities:
- Manage the post-onboarding customer lifecycle for a book of SMB customers
- Own key metrics including Customer Health, Retention, and Expansion
- Build trusted partnerships with customers to understand needs and help achieve goals
- Engage and share learnings across the Customer Success team
- Represent customer needs internally with product, sales, leadership, and other teams
- Maintain accurate records in Customer Success software
- Routinely engage customers to assess priorities, promote the Roomvo Platform, and maximize service value
- Advocate for customers by documenting requests and issues and identifying improvement opportunities
Requirements:
- At least 1–2 years of experience in a B2B Account Management role
- Direct experience managing a book of business
- Ability to quickly get familiar with and prioritize technically complex processes and tasks
- Comfortable engaging C-suite executives
- Ability to manage tight deadlines
- Comfortable using Google Workspace and Salesforce
- Excellent written and verbal communication skills
- Well-organized and able to manage multiple competing priorities
- SaaS experience is mandatory
- English language proficiency
- Bonus: Fluency in French or Spanish
Benefits:
- Remote-first work arrangement
- Work anywhere in the world for up to 3 months
- Parental leave program
- Work-from-home stipend
- Birthday and company birthday as days off
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