Account Director – Regional Grocery, North America Licensed Coffeehouses
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Job Description
Account Director managing key licensee partnerships within the Regional Grocery archetype at Starbucks. Leading a team to drive business performance and enhance partner experiences.
Responsibilities:
- Lead a team of account managers responsible for the day-to-day management of regional grocery licensees, providing coaching, direction, and performance oversight to drive consistent outcomes.
- Own the health and performance of the regional grocery portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience.
- Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, expectations, and long-term success.
- Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans.
- Ensure operational excellence and brand standards, partnering with cross-functional teams and enablement resources to support compliance, readiness, and continuous improvement.
- Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives.
- Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable.
- Champion consistency within the Target/Regional Grocery archetype, helping define and scale best practices across similar licensee models.
- Navigate complexity across US and Canada markets, ensuring alignment with regional nuances while maintaining enterprise standards.
Requirements:
- Proven experience in account management, relationship management, or business development, ideally within retail, grocery, or licensed/franchise environments
- Strong ability to lead and develop high-performing teams, including coaching and performance management
- Demonstrated success managing complex, multi-unit or partner-operated businesses
- Executive-level communication and influencing skills, with the ability to build trust and drive alignment with internal and external stakeholders
- Experience using data and insights to drive business performance and decision-making
- Ability to balance relationship management with operational rigor and accountability
- Strong cross-functional collaboration skills within a matrixed organization
- Experience working across North American markets (US and Canada) is a plus
- 8+ years of experience leading accounts, partnerships, or large-scale business segments
Benefits:
- medical, dental, vision, basic and supplemental life insurance
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire*
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year
- participation in a 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program
- student loan management resources
- access to other educational opportunities
- backup care
- DACA reimbursement
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