Account Director
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Job Description
Account Director leading enterprise client relationships at Knotch's growth-stage technology company. Focusing on commercial strategy, renewals, and product adoption with a strong emphasis on stakeholder engagement.
Responsibilities:
- Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20).
- Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives.
- Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines.
- Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction.
- Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams.
- Own renewals, pricing conversations, and commercial strategy for each account.
- Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential.
- Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams.
- Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities.
- Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress.
- Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work.
- Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations.
- Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing.
- Identify risks, obstacles, or misalignments early and escalate appropriately.
- Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs.
- Actively broaden stakeholder engagement and internal influence within client organizations.
- Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams.
- Maintain a healthy, strategic, multi-quarter pipeline across the portfolio.
Requirements:
- 7+ years of enterprise account management experience.
- The ideal candidate will have worked at both a SaaS company as well as a marketing agency.
- Demonstrated success selling into Director–SVP level stakeholders and managing complex multi-threaded relationships.
- Quota-carrying experience or commercial ownership within enterprise accounts.
- Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes.
- Proficiency with AI-powered sales, research, and productivity tools to accelerate account planning, insight generation, and stakeholder communication.
- Excellent communication skills, comfortable presenting to executives over Zoom and in person.
- Highly organized with exceptional follow-through; able to manage multiple accounts, priorities, and workstreams simultaneously.
- Strong cross-functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting.
- Familiarity with integrated marketing, content strategy, or analytics (a plus, not a requirement).
- Willingness to travel as needed for key client meetings.
Benefits:
- comprehensive medical, dental and vision insurance eligibility
- 401(k) plan
- unlimited PTO
- 10+ company-paid holidays
- a daily company-wide break
- more!
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