Account Executive, Client Management
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Job Description
Account Executive at Assurant serving as primary liaison for clients. Managing business needs, ensuring positive client experience, and identifying growth opportunities.
Responsibilities:
- Build and maintain positive relationships with key client stakeholders at all levels.
- Deliver accurate, timely responses to client inquiries and needs.
- Support the introduction and implementation of strategic solutions within client programs.
- Monitor service performance to ensure all client commitments and SLAs are met.
- Escalate and track quality issues to ensure resolution.
- Meet regularly with senior client representatives to discuss performance and opportunities.
- Serve as Project Manager for client-related initiatives and implementations.
- Identify, present, and manage new business opportunities and program enhancements for growth and retention.
- Implement program improvements that reduce operational expenses.
- Monitor key business metrics and revenue goals, providing insights to leadership.
- Prepare and deliver Business Reviews, coordinating all required documentation and logistics.
- Analyze program performance, provide recommendations, and present solutions to the client and internal teams.
- Facilitate claim adjudication and closure when needed.
- Lead client meetings and ensure completion of required documents, including Business Rules and SOPs.
- Manage contracting and re‑contracting processes, ensuring proper approvals and execution of all agreements.
Requirements:
- Bachelor’s degree in Business Administration or related field preferred, or equivalent work experience
- 2 or more years of project management experience
- A minimum 3 years of business or related professional experience
- Proficient with computer systems, including all Microsoft applications and Salesforce
- Executive level Power Point skills for client meetings
- Strong knowledge of company products and services
- Excellent presentation skills
- Strong verbal and written communication abilities
- Understanding of all Account Executive responsibilities
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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