Account Executive
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Job Description
Account Executive supporting Vitu’s vehicle titling and registration technology clients in Kentucky. Training dealers, resolving issues, and ensuring compliant title and registration processing.
Responsibilities:
- Build and maintain strong professional relationships with Vitu clients
- Provide training, consultation, and support on state regulations and practices related to vehicle titling and registration
- Act as client advocate for all products and services
- Deliver white-glove customer service to dealers
- Respond promptly to phone calls and emails
- Resolve problems and troubleshoot issues
- Proactively identify and communicate client needs
- Attend scheduled appointments on time
- Escalate and report issues, including ownership and follow-up
- Provide continual and follow-up training as needed
- Provide backup phone coverage during business hours and rotational after-hours support
- Perform proactive reporting and issue analysis
- Complete end-of-month financial reporting
- Conduct monthly volume reviews
- Review and act on utilization dashboards
- Ensure state compliance in related areas
- Manage administrative duties delegated by the DMV
- Build relationships with dealership Principals, GMs, GSMs, Finance, Corporate Controllers, and Title Clerks
Requirements:
- DMV or dealership title and registration experience
- Excellent communication, retention, and training skills
- Troubleshooting and problem-solving skills
- Strong writing skills and attention to detail
- Familiarity with various DMS systems used by Vitu clients
- Clean driving record and current state driver's license required
- Knowledge of state regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Ability to use Microsoft Word, Excel, and Google Suite
- Ability to effectively communicate with high-level executives
- Ability to work independently with limited supervision
- Positive attitude
- Travel up to 150 miles, 4–5 days a week
- Account management in a business-to-business environment preferred
Benefits:
- Company-provided vehicle
- Healthcare coverage for you and your family covering Medical, Dental & Vision
- Tax advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee-first, inclusive, collaborative work environment
- Opportunities to grow and contribute
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