Account Executive
Posted 13hrs ago
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Job Description
Account Executive supporting North Carolina dealerships for Vitu’s vehicle titling and registration platform. Providing client training, regulatory guidance, troubleshooting, reporting, and relationship management.
Responsibilities:
- Build and maintain strong professional relationships with Vitu clients
- Provide training, consultation, and support on state regulations and practices related to vehicle titling and registration
- Act as client advocate for all products and services
- Deliver white-glove customer service to dealers
- Respond promptly to phone calls and emails
- Resolve problems and troubleshoot issues
- Identify and communicate client needs proactively
- Arrive on time for scheduled appointments
- Escalate and report issues with ownership and follow-up
- Provide continual and follow-up training as needed
- Provide backup phone coverage during business hours and rotational after-hours support
- Perform proactive reporting and issue analysis
- Complete end-of-month financial reporting
- Conduct monthly volume reviews
- Review and act on utilization dashboards
- Ensure state compliance in related areas
- Manage administrative duties delegated by DMV
- Support clients throughout North Carolina
Requirements:
- DMV OR Dealership Title & Registration experience
- Excellent communication, retention, and training skills
- Troubleshooting and problem-solving skills are a must
- Strong writing skills and attention to detail
- Familiarity with various DMS systems used by Vitu clients
- Clean driving record and current State driver’s license required
- Knowledge of State regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Ability to use Microsoft Word, Excel, and Google Suite
- Ability to effectively communicate with high-level Executives
- Ability to work independently with limited supervision
- Overall happy and positive attitude
- Travel required up to 150 miles, 4–5 days a week
- Account management in a business-to-business environment preferred
Benefits:
- Company-provided vehicle
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
- Employee first culture
- Collaborative and inclusive working environment
- Opportunities to grow and contribute















