Account Executive, Upgrades
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Job Description
Account Executive driving full-cycle expansion sales of Steer’s CRM and phone software. Helping automotive repair shops improve operations through customer upgrades.
Responsibilities:
- Identify opportunities within an existing customer book
- Proactively call and follow up with existing Steer customers to uncover CRM and phones upgrade opportunities
- Manage the full sales cycle from outreach through discovery, demonstration, proposal, negotiation, and close
- Learn each shop’s goals and workflow and explain how the appropriate Steer product can help
- Build and maintain a healthy pipeline through consistent outreach and thoughtful follow-up
- Keep customer conversations, opportunities, and forecasts accurate in the CRM
- Partner with customer-facing teams to understand account history and support a smooth post-sale transition
- Meet or exceed revenue and activity goals while providing a positive customer experience
Requirements:
- Experience owning and closing sales opportunities, ideally in a full-cycle or expansion sales role
- Confidence making outbound calls and creating opportunities rather than relying only on inbound leads
- Strong discovery, presentation, objection-handling, and closing skills
- Ability to explain software in practical terms to busy small business owners
- Organized pipeline management and consistent follow-through
- Coachable, self-directed approach and comfort working toward a quota
- Experience selling SaaS, CRM, communications, or phone products is nice to have
- Experience growing revenue within an existing customer base is nice to have
- Familiarity with automotive repair shops or other service businesses is nice to have
Benefits:
- 100% remote
- 100% employer-paid medical insurance
- Flexible PTO with a 15-day minimum
- Generous parental leave
- FSA and HSA
- Employee Assistance Program
- 401(k)
- Learning stipend
- Work-from-home equipment
- Opportunities for career growth and development
- Comprehensive benefits
- Flexible work arrangements
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