Account Manager
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Job Description
Senior Account Manager growing client revenue for Blacksmith's marketing agency services. Selling website support, PPC, SEO, GEO, GMB and traditional marketing projects.
Responsibilities:
- Build and execute an account plan for every client in the portfolio
- Understand each client's offerings, plans and where Blacksmith should fit
- Proactively bring clients proposals for needed work
- Scope, quote, negotiate and close expansion and new project deals in Salesforce
- Own deals from signal to signature without handing warm leads to someone else
- Lead client relationships alongside Project Managers and Strategists who own delivery
- Run quarterly business reviews using performance data and make recommendations with financial targets
- Identify churn risk early and manage renewals
- Keep Salesforce current
- Sell recurring website support, PPC, SEO, GEO, GMB and traditional marketing programs
Requirements:
- 5+ years managing and growing a book of business in account management, client services or a hybrid seller role, across multiple industries
- A real number you carried and hit, with specifics on what you closed against it and how you built the pipeline
- Marketing fluency: a credible conversation about paid search, organic visibility, conversion and what a redesign actually buys a client
- Commercial confidence in scoping, pricing and negotiation, with no flinching when it is time to ask for the business
- Access to senior stakeholders, the CMO or VP of Marketing, not just the marketing coordinator
- Self-direction; nobody is building your pipeline for you
- Marketing Agency experience required, selling retainer and project work side by side
- Salesforce experience required
- Background that includes a hunting seat before an account management seat
- Comfort with quota and commission
Benefits:
- Base salary plus commission on expansion and new project revenue you close, with tiered rates that scale as you clear gates
- Remote work arrangement
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